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Privacy Notice

Privacy Notice

Last updated: 9 April 2024

The existence of this Privacy Notice is a commitment from PT Integrity Indonesia (hereinafter referred to as “Integrity”) to respect and protect any User’s Personal Data or information through the site, its derivative sites, as well as the Integrity applications (hereinafter referred to as the “Site” and “Application” respectively) in compliance with applicable data protection laws and regulations and any other relevant legislation in the jurisdictions where we operate. This Privacy Notice applies to Integrity services, such as Employment Background Screening, Vendor Screening, and Whistleblowing (hereinafter referred to as the “Integrity Service”). This Privacy Notice is intended to provide Integrity Users with information regarding how Integrity undertakes the collection, processing, transformation, disclosure, retention, securing, analysis, erasure, and/or destruction of Personal Data Integrity Users for the purpose of Integrity services (hereinafter referred to as the “Processing” or “To Process” or “Being Processed”).

In this Privacy Notice, references to “You” or “your” refer to visitors of this website, individuals associated with Integrity Indonesia’s clients, vendors, sub-contractors, and anyone who accesses our applications. “We,” “our,” or “us” refer to PT Integrity Indonesia, a company incorporated in Indonesia. Our registered office is at Jl. RS. Fatmawati Raya No.57-B, RT/RW 03/05, Cilandak Barat, Cilandak, Jakarta Selatan, Jakarta, 12430, Indonesia.
By using our services, you understand that we will process your Personal Data as described in this Privacy Notice. The definition used in this Privacy Notice refers to the definition described in our Terms of Service.

This Privacy Notice shall become effective upon your explicit consent to this Privacy Notice, either expressly or through the methods outlined within this Privacy Notice.

1. The Types of Personal Data We Collect About You

To provide transparency regarding the types of personal data we collect, we have categorized them into seven types. Please note that this list does not imply that we have or will collect all of these types of information about you.

  1. Identity Information
    This may include your name, username, identity number, biometric data, passport number, social security number, driver’s license, vehicle registration plate number, employee number, and similar identifiers.
  2. Contact Information
    This may include your email address, telephone number (home, mobile, and/or business), home and/or office address (street, zip, postal code, and city), and company name.
  3. Personal Characteristics
    This may include your age, date of birth, gender, marital status, nationality, employment history, education history, and criminal record.
  4. Financial Information
    This may include your bank account details, credit record, income, and bankruptcy records.
  5. Health Information
    This may include your medical records, health conditions, genetic information, and disability information.
  6. Our Communication with You
    When you communicate with us via email, telephone, or other means, we may retain a record of our communication. Our customer service team may also document your inquiries, complaints, needs, or other purposes in our database. Additionally, we may collect information that you choose to share with us, such as when you fill out a feedback, suggestion, or complaint form.
  7. Usage Data
    This includes information about your usage of our website. We may collect and store general Internet data, such as your IP addresses, login information, geo-location, domain name, browser type, device, date and time of access, the specific web pages you visited on our site, the referring Uniform Resource Locator (URL), and the duration of your visit on each page.

2. How We Obtain Personal Data about You

We may collect your personal data through various means, including:

  1. Directly from You
    This occurs when you provide us with your personal data directly. For instance, when you correspond with us via email or engage in other direct interactions with us, such as completing a form on our website.
  2. Monitoring and Interactions
    We may collect your personal data by monitoring your use of our websites, your interactions with any marketing materials we send to you, or any email communications sent to or received from you.
  3. Third-party Sources
    We may receive your personal data from third-party sources. For example, we may collect information about you to assist our clients as part of our client acceptance procedures. Additionally, we may receive information about you from recruitment agencies for recruitment purposes.
  4. Publicly Available Sources
    We may utilize publicly available sources, such as professional networking platforms like LinkedIn. This enables us to maintain accurate and up-to-date contact details we already hold for you or for professional networking purposes.
  5. Tracking and Cookies Data
    We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Cookies enhance the user experience by storing and managing status, preferences, and other user-related information. In other words, cookies allow a website to remember a user’s actions or preferences over time.
    Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. We also employ tracking technologies such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
    You can instruct your browser to decline all cookies or to notify you when a cookie is being sent. However, if you choose to decline cookies, certain portions of our Service may not be accessible to you.
    Here are some examples of the types of Cookies we use:
    Session cookies. We use session cookies to operate our Service.
    Preference cookies. We use preference cookies to remember your preferences and various settings.
    Security cookies. We use security cookies for security purposes.

3. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise reviewing the Privacy Notice of every site you visit. Please note that you can access third-party sites by clicking on hyperlinks within our Site.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

4. Purpose of Personal Data Processing for User

We will utilize the aforementioned categories of personal data that we collect about you for the following purposes:

  1. To provide our service, including Employment Background Screening, Vendor Screening, Whistleblowing and other services provided by us over time.
  2. The transmission of information regarding our service, updates, developments, and/or enhancements of our service, or services provided by Third Parties collaborating with us.
  3. Internal purpose, including but not limited to audits and analysis related to the development, maintenance, testing, troubleshooting, enhancement, and customization of our service to meet the needs and preferences of users.
  4. Fulfillment of our obligation to competent authorities in accordance with prevailing statutory regulations.
  5. Personalization of our application and/or service for users provided by us and/or Third Parties collaborating with us.
  6. Processing your request in connection with our services, including but not limited to access, correction, updating, and/or deletion/destruction of your Personal Data within our system, as well as contacting you regarding your request.
  7. To send newsletters and digest emails. If you no longer wish to receive our newsletters, digest emails, or similar communications, you can unsubscribe by logging into your account and changing your email settings, or you can contact us at
  8. Other purposes as long as those purposes are not prohibited by applicable laws and regulations. We will inform you about those other purposes when seeking the user’s consent if required by applicable laws and regulations, which we are required to obtain consent for.

5. Disclosure of Personal User Data within the Territory of the Republic of Indonesia

We will openly provide access, transmit, convey, deliver, and/or disclose (hereinafter referred to as the “Disclosing” or “Disclosure”) your Personal Data, which is contained in our system. The disclosure of your Personal Data is carried out in affiliation with us and other parties (as mentioned in this Privacy Notice) for the following purposes and for other purposes permitted by applicable laws and regulations:

  1. Vendors, Consultants, and Other Third-Party Service Providers
    In order to enable us to provide the Integrity Service, we may share your data with third-party vendors, service providers, subcontractors, or agents who perform services for us or on our behalf. These parties may require access to your data to carry out their work, such as verification, payment processing, data analysis, promotions, fraud detection, email delivery, and other User support. We ensure that these third parties will only utilize the User’s Personal Data as necessary to support Integrity Service. We ensure that these third parties are held to the same standards as our employees, and we will inform you if any third-party data processors have used your data as part of their engagement with us.
  2. Vital Interest, Compliance with Laws, and Legal Rights
    We may disclose your Personal Data to individuals, organizations, entities, governmental authorities, or legitimate law enforcement agencies, who can provide valid evidence to us and demonstrate that they are authorized and/or obligated by legal rules and/or competent authorities that impose a legal obligation on us to disclose your Personal Data if it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, illegal activities, or as evidence in litigation in which we are involved. We may disclose your Personal Data if we are legally required to do so to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes. This includes responding to court orders or subpoenas and meeting national security or law enforcement requirements as requested by public authorities.
  3. With Your Authorization
    We may disclose your Personal Data for any other purpose with your authorization.
  4. Cross-Border Data Transfer
    Your information, including Personal Data, may be transferred to and stored on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.If you are located outside Indonesia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Indonesia and process it there.
    By consenting to this Privacy Notice and submitting your information, you acknowledge and agree to the transfer of your data as described above.
    We will take all the necessary and reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Notice. We will not transfer your Personal Data to any organization or country unless we have implemented adequate controls to ensure the security of your data and other personal information.

6. Security of User Personal Data

We make careful security and storage efforts to protect the confidentiality of your Personal Data from time to time. Any content uploaded and sent by you to the Integrity Service will be stored securely and sent confidentially using industry standards for securing electronic information. We set high standards for information security, please note that Integrity is ISO 27001:2013 certified for Information Security Management Systems.

7. Analytics

We may use third-party service providers like Google Analytics to monitor and analyze the use of our Service.
Google Analytics is a web analytics service. Read the terms of service for Google Analytics here:

8. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect Personal Data from anyone under the age of 18 without the authorization of a parent or guardian.
If you are a parent or guardian and you believe that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental authorization, we will take steps to remove that information from our servers.

9. Data Retention

We will retain your Personal Data as needed to provide you with services or product information, respond to inquiries, consider your employment application, partner with you, or fulfill contractual, statutory, or other legal obligations. This includes retaining the data for the duration necessary to fulfill the purposes for which it was collected unless a longer retention period is mandated or permitted by law. We will take reasonable measures to ensure that your Personal Data are securely stored and protected against unauthorized access, disclosure, alteration, or destruction.

10. User Rights

  1. We provide you the rights associated with the User’s Personal Data in accordance with applicable laws and regulations, wherein you possess the following rights:
    1. Revocation of Consent
      You are entitled to revoke your consent for us to process, disclose, and/or store the Personal Data. Upon revocation of such consent, we will delete/destroy your Personal Data from our system and cease processing the Personal Data.
    2. Access Request
      You have the right to request a copy of your Personal Data stored on our system. Granting access and a copy of data to you will be carried out in accordance with the provisions of the applicable laws, regulations and contractual requirements.
    3. Change Request
      You have the right to change, correct, add, update, complete, and/or rectify any errors or inaccuracies regarding your Personal Data stored within our system. We reserve the right to request supporting documents and/or verify changes, additions, or updates to such information and Personal Data in accordance with our procedures. Implementation of the change request will be carried out in accordance with the applicable laws, regulations and contractual requirements.
    4. Removal Request
      You have the right to request us to cease processing, delete, and/or destroy your Personal Data from our system. Before the aforementioned matter can be processed, you must fulfill the verification requirements carried out by us. We reserve the right to ask for reasons for deleting Personal Data from our system. The request for deletion of Personal Data can only be made by giving notification to us through Integrity’s contact. Implementation of the data removal requests will be carried out in accordance with applicable laws, regulations and contractual requirements.
      To exercise any of these rights or if you have any questions regarding the processing of your Personal Data, please email us at Please note that certain exceptions and limitations may apply to these rights as permitted by applicable data protection laws. We will respond to your request in accordance with the relevant legal requirements.
  2. We are entitled to reject your request as mentioned in point (a) above, in the event that:
    1. Your request is irrelevant to the Personal Data stored by Integrity, including but not limited to cases where the requesting party seeks Personal Data of another party over which they have no authority and/or cannot validity demonstrate their authority over the requested Personal Data; and/or
    2. We are prohibited from executing User requests by competent authorities and/or Integrity’s internal policy based on applicable laws, regulations and contractual requirements.

11. Limitation of Liability

You hereby agree to release, hold harmless, indemnify, and defend Integrity, including any officers, directors, employees, or agents of Integrity from and against any and all requests, claims, losses, liabilities, costs, damages, and expenses (including but not limited to legal fees and indemnity expenses) resulting directly or indirectly from:

  1. Any loss due to Personal Data that is intercepted, accessed, stolen, disclosed, altered, or destroyed by an unauthorized third party, due to factors beyond our control and/or contrary to this Privacy Notice and the applicable laws and regulations, including those resulting from User error or negligence,
  2. The security and confidentiality of Personal Data that have undergone processing, disclosure, and/or storage by User to the public or third parties, whether the processing, disclosure, and/or storage are conducted by the User or any party other than us, and such processing, disclosure, and/or storage occurs not due to the negligence and/or fault or integrity in protecting your Personal Data,
  3. All risks and/or consequences arising from the negligence and/or personal errors committed by you in maintaining the security and confidentiality of your Personal Data; and/or
  4. All consequences arise from the utilization of any media and/or application that you employ to disclose, process, and/or store your Personal Data, including, among other things, internet networks and cloud storage services.

12. Applicable Law and Dispute Resolution

These terms of use are governed and construed based on the laws of the Republic of Indonesia.
Users and Integrity agree that all disputes or disputes arising from or relating to matters regulated in this Privacy Notice (including all disputes or disputes related to this Privacy Notice) will be resolved by reference to the applicable laws and regulations, particularly those related to personal data protection.

13. Language

In the event that this Privacy Notice is displayed in a variety of language choices and there is a discrepancy between one language and another, the Indonesian text will prevail.

14. Contact and Notification

  1. Notice from us
    1. Every notification from us addressed to you or Users will be announced through the Site and sent via electronic mail (email).
    2. Any written notification from us addressed to you regarding failure to protect your Personal Data that occurs in the Integrity system and/or Third party systems collaborating with us will be sent via electronic mail (email address) no later than 3×24 (three times twenty-four) hours since the failure became known to us. This notification is carried out in accordance with applicable laws and regulations, including those related to the protection of Personal Data.
  2. Notice from you
    1. Any notification from you addressed to us relating to our service becomes effective when the notification is received by us through
      • By visiting this page on our website:, or
      • A physical document sent to PT Integrity Indonesia, Jl. RS. Fatmawati Raya No.57-B, RT/RW 03/05, Cilandak Barat, Cilandak, Jakarta Selatan, Jakarta, 12430, Indonesia.
    2. Any notification from you relating to this Privacy Notice and Personal Data, please contact us by email at

15. Review and Revision

We have the right to review and change this Privacy Notice from time to time to ensure that the provisions of this Privacy Notice remain consistent with the evolving nature of our service in the future and/or in the event of changes to applicable laws and regulations. In relation to such changes, we will notify Users about the changes through notifications as described in Article 14(a) above.
You understand and agree that you are responsible for periodically reviewing this Privacy Notice to be informed of the latest information regarding this Privacy Notice from time to time.